FAQ & Terms

Delivery

How long is the delivery time?

Items in stock are normally shipped within 1–3 business days.

How do you ship?

Within Sweden, we ship with PostNord, DHL or DB Schenker to your nearest ServicePoint or agent. For other countries, we ship with UPS. The carrier is selected based on your destination and order.

We do not take financial responsibility for delays caused by the shipping carrier.

Payment

How do I pay?

We use Shopify Payments, which supports card payments (Visa, Mastercard, Maestro, American Express, UnionPay), Apple Pay, Google Pay and Klarna. Available methods may vary depending on your country and are shown at checkout.

Shipping

We currently accept online orders for delivery to the countries and regions available in our online store. Available shipping destinations are shown at checkout. If a destination cannot be selected at checkout, we are currently unable to process an online order to that destination.

For B2B, RAM Nordic AB is the official distributor of RAM® Mounts in Sweden, Denmark, Norway and Finland.

Warranty

How long is the warranty period?

All mechanical components from RAM® Mounts are covered by a lifetime warranty. Products containing electronic components carry a warranty of 1–3 years.

Defective parts are replaced after an approved claim. Replacement with alternative products or upgrades is not possible.

A delivery note is included with your shipment and serves as your warranty certificate.

The warranty applies only to RAM® Mounts products, not to the mounted device or the mounting location. Always follow the device manufacturer’s recommendations (Apple EN / Apple SE).

How do I submit a claim?

Email a description and photos of the issue to info@ram-mount.se.

Full warranty details: rammount.com/warranty

Returns

Can I return an item?

You have the right to return undamaged items within 14 days in accordance with the right of withdrawal.

Please note that all packages must be collected from the delivery point before a return can be processed. Return shipping costs are paid by the customer.

We comply with the Swedish Consumer Sales Act. Read more at Konsumentverket.

Download cancellation form (PDF)

Price errors

In the event of an obvious pricing error, we reserve the right to cancel the order.

Force majeure

We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to government actions, new legislation, labour disputes, blockades, fire, flood, sabotage, accidents or natural disasters.

This also includes market disruptions or regulatory changes affecting products, such as restrictions, warnings or sales bans.

Disputes

Any disputes arising from these terms shall be settled in accordance with Swedish law.